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海運服務專員Sea Logistics Export Customer Care Specialist (TPE)
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企業名
KUEHNE+NAGEL_台灣德迅國際運輸股份有限公司
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工作地點
台北市內湖區
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薪資
月薪33000~45000元
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工作內容
JOB DESCRIPTION
You will support customers by providing helpful information, answering questions, + responding to complaints. Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our products, services + features
TASK AND RESPONSIBILITY
• To drive customer engagement, satisfaction, retention + reactivation in close cooperation with Field Sales and the Operational Care Center (OCC).
• To establish + strengthen operational relation to customer contact(s) through daily interactions, regular care visits + pro-actively advising + consulting to ensure customer satisfaction.
• To qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in decision-making, then following up to ensure quotations are accepted + closed.
• To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.
• To qualify + enter customer orders into the operational execution process.
• To collaborate with Finance to adjust credit limits based on daily business development + coordinate measures in case of challenges.
• To document, resolve, analyze all complaints + then identify, share + eliminate root causes.
• To create, review + refine customer reports.
• To ensure delivery against all financial targets + strategic objectives.
KUEHNE+NAGEL_台灣德迅國際運輸股份有限公司-使用1111轉職專區
https://central1111.com.tw/turn/