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客服工程師 Service Engineer
交通補助年終獎金尾牙或春酒遠距工作
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企業名
臺灣普艾物理儀器有限公司
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工作地點
新竹縣竹北市
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薪資
月薪27470~29070元
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工作內容
1.進行例行性售後服務(如:客戶拜訪、產品狀況了解及客訴處理)
2.處理並改善客戶遇到的異常狀況,進而提昇客戶滿意度
3.教導及協助客戶使用產品、問題排除及交換意見
4.將顧客反應之問題,促成產品規格修正或服務流程之改進
5.客戶品質問題處理,並參加客戶品質會議
6.客戶來訪、稽核等相關服務工作及後續改善報告追蹤
< Perform equipment setup, troubleshooting and maintenance of precision positioning systems
< Perform in-house repair of precision positioning systems and electronic equipment
< Provide 1st line desktop and on-site support to customers in the Asia Pacific region as part of a regional service team
< Build strong rapport with customers and internal associates
< Conduct technical training to customers and team members for new products
< Prepare detailed technical reports for work done on assigned service cases
< Update technical information on assigned service tickets in the ERP system
< Works with regional service team to schedule and prepare execution plan for service jobs
< Support the Sales team on the technical aspects of all products
< Research, develop and recommend new product or services that meet customer’s needs and preferences
< Sell service contracts to customers
< Provide service / spare parts quotation to customer’s enquiries
< Ensure compliance of workplace safety rules
臺灣普艾物理儀器有限公司-使用1111轉職專區
https://central1111.com.tw/turn/