工作地:
桃園市大園區
工作內容:本職位為台灣品質主管,負責台灣整體品質管理策略與品質體系運作,涵蓋品質管理系統、品質保證、法規遵循、製造品質及市場品質。此職位將帶領台灣品質團隊,作為亞太區品質團隊、商業團隊及工廠營運團隊之主要窗口,推動品質文化、持續改善及客戶滿意度提升,確保產品與服務品質符合公司、客戶及集團要求。
1.負責台灣品質管理體系之建立、維護與持續改善,確保符合公司政策、集團要求及法規規範。
2.領導並管理製造品質(Manufacturing Quality)及市場品質(Market Quality)相關活動,確保產品與服務品質符合客戶及市場需求。
3.作為台灣品質管理代表,與亞太區品質團隊及各事業單位密切合作,推動品質策略及改善專案。
4.建立並監督客訴管理機制,透過 VOC 分析及數據監控推動持續改善。
5.主導內外部稽核、法規遵循及品質系統管理(QMS),確保組織符合相關標準與要求。
6.建立品質文化,規劃並推動品質教育訓練及人才發展計畫。
7.透過數據分析及品質指標管理,持續提升產品品質、客戶滿意度及營運績效。
The TW Quality Head is responsible for leading Taiwan’s overall quality strategy and quality management system, covering Quality Management Systems (QMS), Quality Assurance (QA), Regulatory Compliance, Manufacturing Quality, and Market Quality. This role leads the Taiwan Quality team and serves as the key liaison between APAC Quality, Commercial, and Manufacturing teams. The position drives a strong quality culture, continuous improvement initiatives, and customer satisfaction, ensuring that products and services consistently meet company, customer, and group standards.
––Key Responsibilities––
1. Establish, maintain, and continuously improve the Taiwan Quality Management System, ensuring compliance with company policies, group requirements, and applicable regulatory standards.
2. Lead and manage Manufacturing Quality and Market Quality activities to ensure products and services consistently meet customer expectations and market requirements.
3. Act as the Taiwan Quality representative and collaborate closely with APAC Quality teams and cross-functional business units to drive quality strategies and improvement initiatives.
4. Develop and oversee customer complaint management processes, leveraging Voice of Customer (VOC) insights and data analysis to support continuous improvement.
5. Lead internal and external audits, regulatory compliance activities, and Quality 6. Management System (QMS) governance to ensure adherence to relevant standards and requirements.
6. Foster a quality-driven culture by developing and implementing quality training programs and talent development initiatives.
7. Utilize data analytics and quality performance indicators to continuously improve product quality, customer satisfaction, and operational performance.