工作內容：【本職缺僅接受台積電官方網站投遞】
請至台積電官方網站投遞個人履歷表，此職缺履歷登錄網址:https://careers.tsmc.com/careers/JobDetail?jobId=19436&source=1111
Established in 1987 and headquartered in Taiwan, TSMC pioneered the pure-play foundry business model with an exclusive focus on manufacturing its customers’ products. As of 2024, TSMC serves more than 500 customers and manufactures over 11,000 products for high-performance computing, smartphones, the Internet of Things (IoT), automotive, and digital consumer electronics. It is the world’s largest provider of logic ICs, with an annual capacity of 16 million 12-inch equivalent wafers. TSMC operates fabs in Taiwan as well as manufacturing subsidiaries in Washington State, Japan and China, and the Company began construction on a specialty technology fab in Dresden, Germany, in 2024. In Arizona, TSMC is building three fabs, with the first starting 4nm production in 2025, the second by 2028, and the third by the end of the decade.
Are you passionate about fostering strong customer relationships and driving impactful improvements? Join us and take the lead in fostering stronger customer relationships through data-driven strategies and impactful initiatives. As a key contributor, you will manage the Annual Customer Satisfaction Survey (ACSS) program, drive tool optimization and facilitating global alignment among consultants and internal teams.
In this role, you will prepare critical corporate reports, including the Annual Report, Sustainability Report, and Human Rights Report, showcasing TSMC’s excellence and commitment. Additionally, you will coordinate and host weekly customer visits and issue review meetings, providing actionable insights and summaries for management to enhance customer satisfaction.
This dynamic opportunity is perfect for professionals who thrive on strategic problem-solving, collaboration, and delivering measurable results.
Responsibilities:
As a member of the Customer Loyalty Enhancement Team, this role contributes to the TSMC Annual Customer Satisfaction Survey (ACSS) program, generates corporate annual reports, and host CSV weekly meetings. Specific responsibilities include:
1. ACSS Program Management: To facilitate consultant communication and alignment across regions and internal teams. Drive tool enhancement and optimization for the ACSS program
2. Corporate Reporting: To prepare and deliver TSMC corporate reports, including the Annual Report, 20-F, DJSI, Sustainability Report, and Human Rights Report
3. Customer Visiting and Customer Issue Review: To coordinate and host weekly CSV Visits and Customer Issue reviews meetings. Provide Customer Visit Summary to management
Fostering a global inclusive workplace reflects TSMC’s core values and business philosophy and is essential for our future success. Our commitment to global inclusive workplace allows us to create an environment where every employee, regardless of gender, age, disability, religion, race, ethnicity, nationality, political affiliation, or sexual orientation, can bring their unique perspective and experiences to work, enabling us to drive profitability, increase productivity, and unleash innovation. We strive to create a workplace that is equitable and accessible to all employees. We are committed to fostering an inclusive culture where every employee feels valued and empowered to contribute to our mission and provide excellent service to our global customers.
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