轉職找工作推薦

  • 餐飲部 宴會廳/客房大夜服務主任 F&B Banquet/In Room Dining Night Shift Supervisor
  • 企業名 國亨開發股份有限公司敦北分公司
  • 工作地點 台北市松山區
  • 薪資 面議(經常性薪資達4萬元或以上)40000~0元
  • 工作內容 宴會廳/客房大夜服務主任將協助宴會廳/客房服務經理在其負責區域內協調並分配職務,為顧客提供高效率、豪華且流暢的服務以及一流的用餐體驗。 1.協助宴會廳/客房服務經理協調並分配職務,以實現卓越的營運績效。 2.確實地傳達期待、認可績效並產生一致的業務成果。 3.監督宴會廳/客房服務開始與結束的工作流程。 4.協調所屬工作區域內的職務,確保服務順利進行。 5.處理並排解顧客訴願,在系統內登錄顧客意見回饋。確保問題及時解決,讓顧客滿意。 6.保護顧客和同事的隱私與安全。 7.嚴格遵守酒店所制定的各項部門營運標準、政策和流程。 8.能夠執行部門內的所有職務,並在必要時協助輪班。 The Banquet/In Room Dining Night Shifr Supervisor assists the Banquet/In Room Dining Manager in the coordination and delegation of tasks within the assigned working station/sector, ensuring an efficient, luxurious, and smooth service flow and stellar dining experience for our guests. 1. Assists Banquet/In Room Dining Manager in coordinating and delegating daily tasks to deliver an exceptional operating performance. 2. Communicates expectations, recognizes performance, and produces consistent desired business results. 3. Supervises the workflow of opening and closing shifts. 4. Coordinate tasks within the assigned sector to ensure the smooth running of service. 5. Handling complaints and resolving service ‘Glitches’, keeping a record of all feedback under the appropriate system. Ensures that the issues are resolved on time to guests‘ satisfaction. 6. Protect the privacy and security of guests and coworkers. 7. Complies strictly with all departmental operating standards, policies, and procedures set by the hotel. 8. Be able to perform all tasks within the department and assist in shift coverage when necessary.
  • 國亨開發股份有限公司敦北分公司-使用1111轉職專區 https://central1111.com.tw/turn/
應徵
工作適配度%

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根據履歷表的填寫狀況,智慧分析您與工作的適配程度。

10/28

  • 餐飲部 西餐副領班廚師 F&B Western Culinary Demi Chef de Partie
  • 企業名 國亨開發股份有限公司敦北分公司
  • 工作地點 台北市松山區
  • 薪資 面議(經常性薪資達4萬元或以上)40000~0元
  • 工作內容 在指定工作場所提供穩定且高品質的產品,並提供禮貌、專業、高效和靈活的服務,符合嘉佩樂的標準、政策和程序,以最大化顧客滿意度。 1.遵循嘉佩樂酒店的規範,生產穩定且高品質產品,並提供專業、有禮、高效且靈活的服務。 2.執行在指定工作場所的所有職責和任務,達到設定的標準。 3.完全具備靈活性,根據需要在廚房部門的不同子部門或酒店其他部門輪換工作。 4.每天處理該區域的所有HACCP表格。。 5.確保工作場所及周邊區域始終保持清潔和有序。 6.以禮貌和高效的方式處理顧客查詢,並將顧客的投訴或問題報告給主管。 7.了解並嚴格遵守員工手冊中的規章制度,以及酒店有關消防、衛生、健康與安全的政策。 8.與餐廳內部員工及其他部門保持良好的合作關係和工作關係。 9.參加酒店安排的所有內部廚房及人力資源培訓。 10.與領班協調,訂購所需的商品、產品、材料和器具。 To produce a consistent and high-quality product in the assigned Place of Work and provide a courteous, professional, efficient, and flexible service consistent with the Capella Bangkok Standards Policies & Procedures to maximize guest satisfaction. 1. To produce a consistent and high-quality product, provide a courteous, professional, efficient, and flexible service at all times, following Capella Bangkok Standards of Performance. 2. To perform all duties and tasks in the assigned Place of Work to the standard set. 3. To be entirely flexible and adapt to rotate within the different sub-departments of the Kitchen Division or any other Department of the hotel as assigned. 4. To handle all HACCP forms for your area daily. 5. To ensure that the Place of Work and surrounding area are kept clean and organized at all times. 6. To handle guest inquiries courteously and efficiently and report guest complaints or problems to supervisors. 7. To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health, and Safety. 8. To maintain a good rapport and working relationship with staff in the outlet and all other departments. 9. Attend all internal kitchen and HR training assigned by the hotel. 10. Coordinate with the Chef de Partie to order required goods, products, materials, and utensils.
  • 國亨開發股份有限公司敦北分公司-使用1111轉職專區 https://central1111.com.tw/turn/
應徵
工作適配度%

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根據履歷表的填寫狀況,智慧分析您與工作的適配程度。

10/28

  • 餐飲部 西餐領班廚師 F&B Western Culinary Chef de Partie
  • 企業名 國亨開發股份有限公司敦北分公司
  • 工作地點 台北市松山區
  • 薪資 面議(經常性薪資達4萬元或以上)40000~0元
  • 工作內容 管理所負責的廚房區域,確保所製作的各項餐點品質穩定且符合水準,遵從嘉佩樂標準規範來提供專業、有禮、高效且靈活的服務,以大幅提升顧客滿意度。 1. 遵循嘉佩樂酒店的規範,生產穩定且高品質產品,並提供專業、有禮、高效且靈活的服務。 2. 擁有完整的工作知識和技能,能夠監督、糾正並展示各項職責以確保其符合標準。 3. 能夠靈活地在各餐飲部門內輪替值班。 4. 能夠獨立執行所被分配到的工作區域職務。 5. 維持廚房的一貫標準並遵循該廚房所規範的準則。 6. 於日誌中回報每日產能以及任何問題,包括損壞和破損。 7. 遵循酒店的標準作業流程。 8. 充分熟悉酒店所提供的各項服務與設施。 9. 執行所屬廚房的開始及結束營業的作業流程。 10. 對於菜單內的各項餐點和飲品有全盤的了解,並能夠針對餐飲搭配做推薦以及推銷。 11. 確保工作場所及週邊區域維持整潔有序,並遵守食品安全的標準作業流程。 12. 控管營運備品數量並減少損壞或浪費。 13. 以有禮且有效率的方式處理顧客需求,並向主管報告任何顧客投訴或問題。 To supervise the assigned station/section, produce a consistent, high-quality product, and ensure a courteous, professional, efficient, and flexible service consistent with the Capella Standards Policies & Procedures to maximize guest satisfaction. 1. To produce a consistent, high-quality product and provide a courteous, professional, efficient, and flexible service at all times, following the Capella Standards of Performance. 2. To have a full working knowledge and capability to supervise, correct, and demonstrate all duties and tasks in the assigned Place of Work to the standard set. 3. To be entirely flexible and adapt to rotate within the Food & Beverage Department of the hotel as assigned. 4. To independently be able to run the section you are assigned to. 5. To maintain the general standards of the kitchen as well as the implementation of the kitchen manual rules and regulations for your section. 6. Report in the logbook all productions and problems daily including spoilage and breakage. 7. Follow the SOP‘s of the hotel. 8. To be fully conversant with all services and facilities offered by the hotel. 9. To perform opening and closing procedures established for the Place of Work as assigned. 10. To have a thorough understanding and knowledge of all Food & Beverage items on the menu and the ability to recommend Food & Beverage combinations and upsell alternatives. 11. To ensure that the Place of Work and surrounding area is kept clean and organized at all times and follow food safety SOP’s. 12. To monitor operating supplies and reduce spoilage and wastage. 13. To handle guest inquiries courteously and efficiently and report guest complaints or problems to supervisors.
  • 國亨開發股份有限公司敦北分公司-使用1111轉職專區 https://central1111.com.tw/turn/
應徵
工作適配度%

登入 後即可查看

根據履歷表的填寫狀況,智慧分析您與工作的適配程度。

10/28

  • 餐飲部 西餐廳主任 F&B Western Restaurant Supervisor
  • 企業名 國亨開發股份有限公司敦北分公司
  • 工作地點 台北市松山區
  • 薪資 面議(經常性薪資達4萬元或以上)40000~0元
  • 工作內容 西餐廳主任將協助西餐廳副理在其負責區域內協調並分配職務,為顧客提供高效率、豪華且流暢的服務以及一流的用餐體驗。 1.協助西餐廳副理協調並分配職務,以實現卓越的營運績效。 2.確實地傳達期待、認可績效並產生一致的業務成果。 3.監督西餐廳開始與結束的工作流程,包含酒杯拋光和事前準備(如餐桌擺放,轉場以及清理等工作)、妥善儲存以及餐期結束後的器具盤點。 4.協調所屬工作區域內的職務,確保服務順利進行。 5.處理並排解顧客訴願,在系統內登錄顧客意見回饋。確保問題及時解決,讓顧客滿意。 6.保護顧客和同事的隱私與安全。 7.嚴格遵守酒店所制定的各項部門營運標準、政策和流程。 8.能夠執行部門內的所有職務,並在必要時協助輪班。 The Western Restaurant Supervisor assists the Western Restaurant Assistant Manager in the coordination and delegation of tasks within the assigned working station/sector, ensuring an efficient, luxurious, and smooth service flow and stellar dining experience for our guests. 1. Assists The Western Restaurant Assistant Manager in coordinating and delegating daily tasks to deliver an exceptional operating performance. 2. Communicates expectations, recognizes performance, and produces consistent desired business results. 3. Supervises the workflow of opening and closing shift including polishing of glassware and mis-en-place preparation (i.e. table setting, turnover, clean up, etc.), proper storage, and count of operating equipment at the end of the day. 4. Coordinate tasks within the assigned sector to ensure the smooth running of service. 5. Handling complaints and resolving service ‘Glitches’, keeping a record of all feedback under the appropriate system. Ensures that the issues are resolved on time to guests‘ satisfaction. 6. Protect the privacy and security of guests and coworkers. 7. Complies strictly with all departmental operating standards, policies, and procedures set by the hotel. 8. Be able to perform all tasks within the department and assist in shift coverage when necessary.
  • 國亨開發股份有限公司敦北分公司-使用1111轉職專區 https://central1111.com.tw/turn/
應徵
工作適配度%

登入 後即可查看

根據履歷表的填寫狀況,智慧分析您與工作的適配程度。

10/28

  • 餐飲部 中餐廳廚房 頭扣燉 F&B Chinese Restaurant Culinary Steam1
  • 企業名 國亨開發股份有限公司敦北分公司
  • 工作地點 台北市松山區
  • 薪資 面議(經常性薪資達4萬元或以上)40000~0元
  • 工作內容 1. 需熟悉中式煲湯操作,負責菜餚料理製作 2. 了解乾貨的使用與發法及保存 3. 負責範圍內品質管控確保穩定 4. 學習負責部門食材的備貨量、安全庫存量及訂購量 5. 執行廚房清潔作業 6. 執行主管其他交辦事項 7. 食物成本控管、食材採購及庫存管理 8. 確保所負責類別的食品及場域(例如冷凍庫)均符合衛生管理的規定。 1. Familiar with Chinese soup preparation techniques and responsible for dish cooking and preparation. 2.Knowledgeable in the use, soaking, and storage of dried ingredients. 3. Responsible for quality control within the scope of duties to ensure consistency. 4.Manage the inventory levels, safety stock, and ordering requirements for the department‘s ingredients. 5. Perform kitchen cleaning tasks. 6. Execute other tasks assigned by the supervisor. 7. Control food costs, ingredient procurement, and inventory management. 8. Ensure that all responsible categories of food and areas (such as the freezer) comply with hygiene and safety regulations.
  • 國亨開發股份有限公司敦北分公司-使用1111轉職專區 https://central1111.com.tw/turn/
應徵
工作適配度%

登入 後即可查看

根據履歷表的填寫狀況,智慧分析您與工作的適配程度。

10/28

  • 餐飲部 日本料理餐廳經理 F&B Japanese Restaurant Manager
  • 企業名 國亨開發股份有限公司敦北分公司
  • 工作地點 台北市松山區
  • 薪資 面議(經常性薪資達4萬元或以上)40000~0元
  • 工作內容 日本料理餐廳經理負責監督日式餐廳的相關財務營收及服務品質,維持並控管餐飲的服務及維護顧客關係。協助餐飲副總完成酒店開業相關規劃及人員招募面試。 1. 確保並提供完美、高檔、專業和一流的賓客服務體驗,作為所有餐飲餐廳相關事宜的榜樣和專業知識。 2. 監督和管理指定餐廳的日常運營,並確保所有團隊成員遵守飯店制定的服務標準、部門政策和操作程序。 3. 深入了解競爭市場的最新趨勢,協助餐飲副總與行政總廚制定服務和菜單定價策略。 4. 負責及時更新開發服務的行銷工具(如菜單、特色活動等)。 5. 負責向管理階層準確報告財務和預算(例如財務目標、損益、預算、成本管理等)。 6. 隨時了解飯店日常服務、活動、促銷和活動。就任何變更向所有團隊成員進行有效溝通和更新,以確保顧客收到最新資訊。 7. 處理客訴並解決服務缺失,在系統下記錄所有回覆。確保問題及時解決,讓顧客滿意。 8. 確保所有團隊成員認識到富比士標準對於提供卓越稽核和服務績效的重要性。 9. 主動辨識團隊成員的訓練需求,確保能力提升及績效改善。 10. 保護顧客和同事的隱私和安全。 The Japanese Restaurant Manager oversees all facts of the restaurant. The manager must maintain and control a high level of guest service. Assist EAM of F&B to set up the restaurant policy and recruitment. 1. Ensures and provides flawless, upscale, professional and high-class guest service experiences as a role model and expertise in all F&B restaurant related matters. 2. Oversees and manages the daily operations of the designated restaurant and ensures that all team members comply with service standards, departmental policies and operating procedures set by the hotel. 3. To keep up to date with the current trends in the competitive market and assist EAM of F&B and the Executive Chef in the development of the service and menu pricing strategies. 4. Is responsible for updating and development of the marketing tools of the service (e.g. menus, special events etc.) in a timely manner. 5. Is responsible for the accurate financial and budget reporting to the management (e.g. financial objectives, P&L, budgeting, cost management, etc.). 6. Maintain an up to date knowledge of the hotel daily services, activities, promotion, and event. Effectively communicate and update all team members on any changes to ensure guests receive up-to-date information. 7. Handling complaints and resolving service ‘Glitches’, keep a record of all feedbacks under the appropriate system. Ensures that the issues are resolved in a timely manner to guests’ satisfaction. 8. Ensure all team members recognizes the importance Forbes standards as to deliver excellent audit and service performance. 9. Proactively identify training needs of team members to ensure enhancement and performance improvement. 10. Protect the privacy and security of guests and coworkers.
  • 國亨開發股份有限公司敦北分公司-使用1111轉職專區 https://central1111.com.tw/turn/
應徵
工作適配度%

登入 後即可查看

根據履歷表的填寫狀況,智慧分析您與工作的適配程度。

10/28

  • 餐飲部 中餐經理 F&B Chinese Restaurant Manager
  • 企業名 國亨開發股份有限公司敦北分公司
  • 工作地點 台北市松山區
  • 薪資 面議(經常性薪資達4萬元或以上)40000~0元
  • 工作內容 The Chinese Restaurant Manager oversees all facts of the restaurant. The manager must maintain and control a high level of guest service. Assist EAM of F&B to set up the restaurant policy and recruitment. 中餐廳經理負責監督餐廳的相關財務營收及服務品質,維持並控管餐飲的服務及維護顧客關係。協助餐飲副總完成酒店開業相關規劃及人員招募面試。 1.確保並提供完美、高檔、專業和一流的顧客服務體驗,作為所有餐廳相關事宜的榜樣和專業知識。 2.監督和管理指定餐廳的日常運營,並確保所有團隊成員遵守飯店制定的服務標準、部門政策和操作程序。 3.緊跟競爭市場的最新趨勢,協助餐飲副總與行政總廚制定服務和菜單定價策略。 4.負責及時更新開發服務的行銷工具(如菜單、特色活動等)。 5.負責向管理階層準確報告財務和預算(例如財務目標、損益、預算、成本管理等)。 6.隨時了解飯店日常服務、活動、促銷和活動。就任何變更向所有團隊成員進行有效溝通和更新,以確保顧客收到最新資訊。 7.處理客訴並解決服務缺失,在系統下記錄所有回覆。確保問題及時解決,讓顧客滿意。 8.確保所有團隊成員認識到富比士標準對於提供卓越稽核和服務績效的重要性。 9.主動辨識團隊成員的訓練需求,確保能力提升及績效改善。 10.保護顧客和同事的隱私和安全。 1. Ensures and provides flawless, upscale, professional and high-class guest service experiences as a role model and expertise in all F&B restaurant related matters. 2. Oversees and manages the daily operations of the designated restaurant and ensures that all team members comply with service standards, departmental policies and operating procedures set by the hotel. 3.To keep up to date with the current trends in the competitive market and assist the Executive Chef in the development of the service and menu pricing strategies. 4.Is responsible for updating and development of the marketing tools of the service (e.g. menus, special events etc.) in a timely manner. 5.Is responsible for the accurate financial and budget reporting to the management (e.g. financial objectives, P&L, budgeting, cost management, etc.). 6.Maintain an up to date knowledge of the hotel daily services, activities, promotion, and event. Effectively communicate and update all team members on any changes to ensure guests receive up-to-date information. 7.Handling complaints and resolving service ‘Glitches’, keep a record of all feedbacks under the appropriate system. Ensures that the issues are resolved in a timely manner to guests’ satisfaction. 8.Ensure all team members recognizes the importance of Forbes standards as to deliver excellent audit and service performance. 9.Proactively identify training needs of team members to ensure enhancement and performance improvement. 10.Protect the privacy and security of guests and coworkers.
  • 國亨開發股份有限公司敦北分公司-使用1111轉職專區 https://central1111.com.tw/turn/
應徵
工作適配度%

登入 後即可查看

根據履歷表的填寫狀況,智慧分析您與工作的適配程度。

10/28

  • 餐飲部 中式點心二廚/三廚 F&B Culinary Chinese Dim Sum 2/3
  • 企業名 國亨開發股份有限公司敦北分公司
  • 工作地點 台北市松山區
  • 薪資 面議(經常性薪資達4萬元或以上)40000~0元
  • 工作內容 協助中式點心師傅日常運營,製作並提供中式點心,如餃子、包子、燒賣等,確保食品準備的質量和一致性,並達到或超越客戶的期望。 1.擁有豐富的中式點心烹飪及工作經驗,並對傳統和現代中式點心技術有深入了解 2. 遵循嘉佩樂酒店的規範,生產穩定且高品質產品,並提供專業、有禮、高效且靈活的服務。 3. 擁有完整的工作知識和技能,能夠監督、糾正並展示各項職責以確保其符合標準。 4. 能夠獨立執行所被分配到的工作區域職務。 5. 維持廚房的一貫標準並遵循該廚房所規範的準則。 6. 於日誌中回報每日產能以及任何問題,包括損壞和破損。 7. 遵循酒店的標準作業流程。 8. 充分熟悉酒店所提供的各項服務與設施。 9. 執行所屬廚房的開始及結束營業的作業流程。 10. 對於菜單內的各項餐點和飲品有全盤的了解,並能夠針對餐飲搭配做推薦以及推銷。 11. 確保工作場所及週邊區域維持整潔有序,並遵守食品安全的標準作業流程。 12. 控管營運備品數量並減少損壞或浪費。 13. 以有禮且有效率的方式處理顧客需求,並向主管報告任何顧客投訴或問題。 Assist the dim sum chef in daily operations, preparing and serving Chinese dim sum such as dumplings, buns, siu mai, etc. Ensure the quality and consistency of food preparation, meeting or exceeding customer expectations. The Executive Chinese Chef will be responsible for overseeing the day-to-day operations of the Chinese (Cantonese Style) kitchen, creating and developing innovative Chinese culinary concepts, managing a team of chefs, ensuring quality and consistency in food preparation, and meeting or exceeding customer expectations. 1. Extensive experience in Cantonese cuisine and a strong knowledge of traditional 2. To produce a consistent, high-quality product and provide a courteous, professional, efficient, and flexible service at all times, following the Capella Standards of Performance. 3. To have a full working knowledge and capability to supervise, correct, and demonstrate all duties and tasks in the assigned Place of Work to the standard set. 4. To independently be able to run the section you are assigned to. 5. To maintain the general standards of the kitchen as well as the implementation of the kitchen manual rules and regulations for your section. 6. Report in the logbook all productions and problems daily including spoilage and breakage. 7. Follow the SOP‘s of the hotel. 8. To be fully conversant with all services and facilities offered by the hotel. 9. To perform opening and closing procedures established for the Place of Work as assigned. 10. To have a thorough understanding and knowledge of all Food & Beverage items on the menu and the ability to recommend Food & Beverage combinations and upsell alternatives. 11. To ensure that the Place of Work and surrounding area is kept clean and organized at all times and follow food safety SOP’s. 12. To monitor operating supplies and reduce spoilage and wastage. 13. To handle guest inquiries courteously and efficiently and report guest complaints or problems to supervisors.
  • 國亨開發股份有限公司敦北分公司-使用1111轉職專區 https://central1111.com.tw/turn/
應徵
工作適配度%

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  • 員工餐廳廚助 Staff cafeteria Commis
  • 企業名 國亨開發股份有限公司敦北分公司
  • 工作地點 台北市松山區
  • 薪資 月薪35000~37000元
  • 工作內容 協助領班廚師製作負責區域餐點,確保所製作的各項餐點品質穩定且符合水準,遵從嘉佩樂標準規範來提供專業、有禮、高效且靈活的服務,以大幅提升員工滿意度。 1.遵循嘉佩樂酒店的規範,生產穩定且高品質產品,並提供專業、有禮、高效且靈活的服務。 2.擁有完整的工作知識和技能,能夠監督、糾正並展示各項職責以確保其符合標準。 3.維持廚房的一貫標準並遵循該廚房所規範的準則。 4.於日誌中回報每日產能以及任何問題,包括損壞和破損。 5.遵循酒店的標準作業流程。 6.執行所屬廚房的開始及結束營業的作業流程。 7.確保工作場所及週邊區域維持整潔有序,並遵守食品安全的標準作業流程。 8.減少損壞或浪費。 9.以有禮且有效率的方式處理員工需求,並向主管報告任何顧客投訴或問題。 Assist the chef de partie in preparing meals for the assigned area., produce a consistent, high-quality product, and ensure a courteous, professional, efficient, and flexible service consistent with the Capella Standards Policies & Procedures to maximize colleagues‘ satisfaction. 1. To produce a consistent, high-quality product and provide a courteous, professional, efficient, and flexible service at all times, following the Capella Standards of Performance. 2. To have a full working knowledge and capability to supervise, correct, and demonstrate all duties and tasks in the assigned Place of Work to the standard set. 3. To maintain the general standards of the kitchen as well as the implementation of the kitchen manual rules and regulations for your section. 4. Report in the logbook all productions and problems daily including spoilage and breakage. 5. Follow the SOP‘s of the hotel. 6. To perform opening and closing procedures established for the Place of Work as assigned. 7. To ensure that the Place of Work and surrounding area are kept clean and organized at all times and follow food safety SOPs. 8. To reduce spoilage and wastage. 9. To handle colleagues‘ inquiries courteously and efficiently and report colleagues‘ complaints or problems to supervisors.
  • 國亨開發股份有限公司敦北分公司-使用1111轉職專區 https://central1111.com.tw/turn/
應徵
工作適配度%

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  • 客房部-客務-顧客服務專員 Rooms-Front Office-Capella Connects Agent
  • 企業名 國亨開發股份有限公司敦北分公司
  • 工作地點 台北市松山區
  • 薪資 月薪30000~33000元
  • 工作內容 嘉佩樂顧客服務專員於外線和內線電話過程中為顧客、酒店和團隊成員提供卓越的客戶服務,並且在緊急情況下,必須完全了解酒店的政策和程序。 1. 預測、辨識並回應個別顧客的需求包括但不限於餐廳、客房和/或水療預訂 2. 回答各項關於酒店設施與服務、合作的航空公司、當地景點、酒店位置等的詢問。 3. 及時且準確地將各項顧客需求傳遞給適當的部門或同事。 4. 準確且有效率地將各項資訊登錄至系統。 5. 向特定部門或人員傳達相關顧客資訊。 6. 嚴格遵守所有部門政策、工作場所安全和酒店制定的安全程序。 7. 報告任何客戶投訴及解決服務問題,並將所有反饋登錄在系統中,確保問題及時解決,令客人滿意。 8. 嚴格遵守處理緊急事件的標準政策和工作程序。 9. 維持與團隊和其他部門的積極和諧關係。 10. 參加培訓課程,並向上級或經理提供建議或反饋,以改善業務運營。 11. 尊重並機智性處理員工和/或客人的敏感和/或隱私相關資訊。 12. 確保工作區域始終保持整潔有序。 The Capella Connects Agent provides guests, hotels, and fellow team members with exceptional customer service handling both internal and external phone calls. The individual must have a complete understanding of hotel’s policy and procedure in case of emergency situations. 1. Provide responses while anticipating and recognizing individual guest needs, which includes but not limited to restaurant, room and/or spa booking 2. Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc 3. Pass on requests in a timely and accurate manner to appropriate colleagues 4. Input and access data in computer with accuracy and efficiency 5. Communicate pertinent guest information to designated departments/personnel 6. Ensure adherence to all departmental standard operating policies and procedures. 7. Handle and report any service ‘Glitches’ and report it under the appropriate system, resolve the issue and ensure that corrective actions and service recovery follow ups are action upon in a timely manner. 8. Strictly abides by standards policies and procedures governing cases of emergency situations. 9. Maintain a positive and harmonious relationship with the team and other departments. 10 Attend training sessions and provide suggestions or feedback to supervisors or managers for operational improvement. 11. Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. 12. Ensures that working area is kept organized and clean at all times.
  • 國亨開發股份有限公司敦北分公司-使用1111轉職專區 https://central1111.com.tw/turn/
應徵
工作適配度%

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根據履歷表的填寫狀況,智慧分析您與工作的適配程度。

10/28