Training Manager/ Learning Experience Manager 培訓經理
Lead the design, development, and maintenance of existing and new applications to meet an enterprise’s functional business requirements and operational needs.
Manage the initiation, development, and implementation of the TaskUs training department’s site-wide initiatives and drive campaign specific training programs for Team Leaders and Teammates (customer service agents).
Create and maintain customer service agents‘ development training which includes the following: detailed curriculum, training, and evaluation.
Act as the in-house expert, maintain all relevant training materials and documents for all levels for trainees; from new teammates to tenured team leaders across all clients and programmes.
Propose a year-long training calendar with specific quarterly objectives and plan total training policies, programs, new testing tools, methods, and systems to ensure products and services meet quality standards while also working directly with the teams and communicate effectively with the Operations VP, Operations Managers, and regional team.