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Contracted IOCCS/Medical Information Associate
面試心得
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企業名
怡高人力資源股份有限公司
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工作地點
台北市大安區
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薪資
時薪200元
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工作內容
Job Summary:
The IO Customer Contact System (IOCCS)/Medical Information Associate will serve as a key point of contact for medical inquiries and support related to our products. This role will involve manag-ing and responding to inquiries from healthcare professionals and patients, utilizing our integrat-ed omnichannel approach to ensure accurate and timely information dissemination. The associ-ate will also ensure compliance with regulatory standards and company policies in all communi-cations.
Key Responsibilities:
- Respond to and manage inquiries related to medical information from healthcare professionals, patients, and other stakeholders through various communication channels (phone, email, chat, and online platforms).
- Utilize the IO Customer Contact System (IOCCS) to track, document, and analyze customer inter-actions and inquiries, ensuring all information is accurate and up-to-date.
- Work collaboratively with cross-functional teams to provide comprehensive responses that align with the latest scientific data and regulatory guidelines.
- Interpret and summarize complex scientific and clinical information to provide clear, concise, and contextually appropriate replies.
- Assist in the development and maintenance of standard operating procedures (SOPs), training materials, and frequently asked questions (FAQs) to optimize response accuracy and efficiency.
- Monitor and evaluate inquiry trends and provide feedback on potential areas for improvement in service delivery and customer engagement.
- Stay informed about therapeutic areas, product portfolios, competitor landscape, and relevant medical literature to ensure up-to-date knowledge and expertise.
- Support compliance initiatives and adhere to legal and ethical standards in all communication and reporting activities.
About the company
Novo Nordisk is a global healthcare company with 100 years of innovation and leadership in diabetes care. This heritage has given us experience and capabilities that also enable us to help people defeat obesity, hemophilia, growth disorders, rare diseases, and other serious chronic diseases. Headquartered in Denmark, Novo Nordisk employs over 55,000 people globally and markets its products in more than 170 countries.
At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.
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