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薪水優/正常上下班/無須加班【竹科(新竹市東區)電競週邊品牌外商-Customer Care Representative】對外商感興趣的你千萬別錯過!KA_840
面試心得
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企業名
藝珂人事顧問股份有限公司
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工作地點
新竹市東區
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薪資
時薪190~0元
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工作內容
《如果你英文精通/ 嚮往外商環境 /歡迎按下主動應徵了解更多》
《大量使用外文好機會,歡迎應屆畢業生應徵,首份工作即是品牌外商!》
《此為派遣職缺,一年一簽至多合作兩年》
▲Respond to customers, delivering a high level of service and provide prompt resolution to ensure customer satisfaction
▲ Uses a combination of pre-established guidelines, creativity, and independent judgment to make decisions and to accomplish goals and objectives
▲ Maximize opportunities to learn about company products, related industry hardware and software products. Take initiative to self-study to acquire new skills or platform enhancements
▲ Verifies and maintains customer service documentation, files, and records using applications such as a customer service contact database, MS Word, Excel and related applications
▲Extensive Console and PC Gaming hardware knowledge such as Microsoft Xbox One, Sony PS5, Nintendo Switch, and PC. Familiar with nuances of each system
▲ Familiar with popular trending hardware in the gaming space
▲Engage Customers with Pre and Post Sale questions related to Compatibility, Order status, RMA Status
▲ Processes and assists internal and external customers returning company‘s product(s) for replacement. Determines and collects necessary information for customer service contact database to complete the return process
▲ Engage Customer request through Chat, Email, Phone, and Social
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