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客戶成功經理 |Customer Success Manager
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企業名
杰倫智能科技股份有限公司
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工作地點
台北市信義區
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薪資
月薪30000~60000元
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工作內容
〔Responsibilities〕
► Assist clients in identifying business challenges and unlocking the value of data, aiming to gain deep insights into client needs and pain points, define their objectives, and deliver effective data-driven solutions.
協助客戶發現業務問題、挖掘數據價值,能深入了解客戶需求與痛點,確定客戶的目標,並給予有效的數據解決方案。
► Understand client scenarios to guide and assist in data collection, analysis, and management.
透過了解客戶需求場景,指導並協助客戶收集、分析、管理數據資料集。
► Coordinate internal resources to ensure the successful installation and training of the Profet AI system for clients.
協調公司內部資源,完成Profet AI 系統在客戶的安裝及教育訓練。
► Analyze data insights and model testing results to provide clients with recommendations and issue analysis reports.
彙整數據分析以及模型測試的結果,提供客戶建議和問題分析報告。
► Document client success stories and develop case study reports.
彙整客戶成功案例、撰寫案例分析報告。
〔 Requirements〕
At least 2-3 years of experience in customer success management, data analysis, or technical consulting.
具備 2-3 年以上客戶成功管理、數據分析或技術顧問相關經驗。
Possess data analysis skills and be proficient in using statistical analysis tools, with clear logical thinking, capable of independently analyzing and solving problems.
具備數據分析能力,並能熟練使用統計分析工具,邏輯清晰,能夠獨立分析和解決問題。
Effective communication and presentation skills, with the ability to take over pre-sales POC projects and continuously explore more value for customers.
具備良好的溝通能力和表達能力,能夠負責接續售前的 POC 專案,並持續在客戶端發掘更多價值。
Strong cross-functional collaboration skills, with the ability to effectively coordinate internal resources to meet customer needs.
具備跨部門協作能力,能有效協調內部資源解決客戶需求。
Familiarity with project management methodologies and relevant practical experience is a plus.
如熟悉專案管理手法,並具備實務上的相關經驗將優先考慮。
Experience in corporate training or customer education is preferred.
如具備教育訓練實務上的相關經驗將優先考慮。
Experience with SQL, R, Python, Excel, or other data analysis tools is a plus.
如熟悉 SQL、R、Python、Excel 或其他數據分析工具將為加分條件。
杰倫智能科技股份有限公司-使用1111轉職專區
https://central1111.com.tw/turn/