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Customer Service Department Manager
面試心得
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企業名
台灣積體電路製造股份有限公司(台積電)
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工作地點
新竹縣寶山鄉
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薪資
月薪40000~55000元
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工作內容
【本職缺僅接受台積電官方網站投遞】
請至台積電官方網站投遞個人履歷表,此職缺履歷登錄網址:
https://careers.tsmc.com/careers/JobDetail?jobId=4663&source=1111
Established in 1987 and headquartered in Taiwan, TSMC pioneered the pure-play foundry business model with an exclusive focus on manufacturing its customers’ products. In 2023, the company served 528 customers with 11,895 products for high performance computing, smartphones, IoT, automotive, and consumer electronics, and is the world’s largest provider of logic ICs with annual capacity of 16 million 12-inch equivalent wafers. TSMC operates fabs in Taiwan as well as manufacturing subsidiaries in Washington State, Japan and China, and its ESMC subsidiary plans to begin construction on a fab in Germany in 2024. In Arizona, TSMC is building three fabs, with the first starting 4nm production in 2025, the second by 2028, and the third by the end of the decade.
The role is responsible for leading and managing the team to deliver excellent customer service and achieve high customer satisfaction levels.
Responsibilities:
1. Develop and implement customer service strategies, policies, and procedures that align with the company‘s goals and objectives.
2. Understand customer‘s business goal, lead and manage the team to track the execution, and take the initiative to work out a solution with the team should an issue occurs.
3. Collaborate with other departments to ensure that customer service is integrated into all aspects of the business.
4. Develop and maintain relationships with key customers and stakeholders.
5. Lead the communication with customer on abnormal events.
台灣積體電路製造股份有限公司(台積電)-使用1111轉職專區
https://central1111.com.tw/turn/