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Technical Support Manager
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企業名
美商迪艾司科技有限公司台灣分公司
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工作地點
新竹縣竹北市
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薪資
月薪80000~0元
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工作內容
We are currently seeking dynamic and results-oriented Technical Sales engineer to join our team at DIS Tech.
In this role, the Technical Sales engineer will be responsible for managing and responding to technical product inquiries, understanding customer requirements, and clearly communicating the value and benefits of our products and solutions. The role also serves as a key liaison for addressing post-sales product performance issues. This position is critical in supporting business growth by collaborating with Account Managers or engaging directly with customers to deliver technical support. A strong focus on customer satisfaction, relationship building, and effective project management is essential to success in this role.
Responsibilities-
•Conduct in-depth analysis of customer needs, pain points, and challenges to develop and deliver customized device interface product solutions that ensure seamless product integration.
•Build and maintain strong customer relationships by providing tailored technical solutions for semiconductor device final test and wafer sort applications.
•Collaborate closely with customers to define project requirements, identify new business opportunities, and support ongoing sustainment activities.
•Develop a comprehensive understanding of DIS Tech products, applications, and processes to effectively address customer needs.
•Lead technical analysis and requirements gathering for customer RFQs, preparing detailed technical proposals and quotations.
•Deliver pre- and post-sales support by addressing application-specific requirements and assisting the sales team with technical expertise.
•Coordinate root cause analysis and corrective action planning with stakeholders to resolve product performance and quality issues in the field.
•Work collaboratively with cross-functional teams, including account management, engineering, sales, quality, and operations, to drive business growth and customer satisfaction.
•Provide comprehensive training to customers on product use and applications, fostering confidence and satisfaction with solutions.
•Stay updated on industry trends, competitor activities, and advancements in existing and emerging technologies, as well as the latest developments in the product line.
•Prepare and deliver application notes, white papers, and other technical documentation to support customer education and marketing efforts.
美商迪艾司科技有限公司台灣分公司-使用1111轉職專區
https://central1111.com.tw/turn/