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櫃台主任 Front Desk supervisor / 值班經理 Duty Manager
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企業名
台北中山九昱希爾頓逸林酒店DoubleTree by Hilton _金慶實業股份有限公司中山分公司
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工作地點
台北市中山區
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薪資
月薪40000~0元
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工作內容
1. Completes the registration process by inputting and retrieving information from a computer system , confirming pertinent information including number of guests and room rate . Makes appropriate selection of rooms based on guest needs . Codes electronic keys . Non –verbally confirms the room number and rate . Promotes and administers Hilton Marketing programs such as Hilton Honors , for arriving guests . Ensures guests knows location of room , containing room keys , tokens of our appreciation ,gifts , etc ,to guest .
根據預訂優質快速的為客人辦理入住手續,確認相關資訊,如:房價,人數等,依客人喜好予以排房。向客人介紹酒店各種宣傳促銷活動及推銷Hilton榮譽客會給非會員,吸引新會員的加入。指引去房間的方向並解釋房卡的使用方法,向客人分發禮物等。
2. Ensures rooms and services are correctly accounted for within guest statement Properly accounts for service provided by the hotel . Assists guests with check out payments or charges . Accepts and records vouchers , credit, traveler’s checks , and other forms of payment , converts foreign currency at current posted rates .
確保入住期間的各項需求能有效滿足,幫助客人辦理外幣兌換及結帳手續。接收現金,信用卡,旅行支票,公司或協力廠商付費等付款方式。
3. Greets customers immediately with a friendly and sincere welcome . Uses a positive and clear speaking voice , listens to understands requests , responds with appropriate action and provide accurate information such on outlet hours , special VIP programs , events , etc .
熱情友好的問候客人,對客人的合理需求予以積極恰當的回應。準確提供各種資訊如:酒店營業場所的營業時間及VIP促銷計畫等。
4. Receives special requests from guests , and responds appropriately or forwards requests to appropriate team members for decisions and actions.
對自己許可權範圍內不能予以解決的問題和需求,及時回饋給相應部門和人員予以解決。
台北中山九昱希爾頓逸林酒店DoubleTree by Hilton _金慶實業股份有限公司中山分公司-使用1111轉職專區
https://central1111.com.tw/turn/